Terms of service

Handilstreytir :

Útberingarkostnaður

Tað kostar 50kr fyri útbering tá tú keypur á voggan.fo Vit senda allar pakkar við Posta.

Útkoyringartíð er 1-3 gerandisdagar.

Tað ber eisni til at avheinta vøruna í handilinum, uttan eyka kostnað.

Um tú ynskir at vita nær tín pakki verður borðin út, kanst tú seta teg í samband við okkum á instagram ella á mail: voggan@voggan.fo

 

Umbýtingarrættur og aftursendingarrættur

Vøran kann býtast um í 14 dagar, um vøran er í samað standi, sum tá hon var keypt. Hareftir, kann man velja at fáa peningin aftur, ella býta um við æðra vøru. Øll varandi vøra hevur eitt 1 ára garanti.

Um skaði er á vøruni ella annar feilur í, so kann hon sendast aftur til okkum á Heykavegur 4, 100 Tórshavn

Reklamatión - Er vøran ikki í lagi?

Vøran nýtist ikki at vera brotin fyri at hava eitt brek. Sum tað sæst niðanfyri, kann brek við tí keypta vera nógv ymiskt. Brekið skal vera við vøruni, tá vøran verður keypt.
Orðið “brek” ella “mangul” sum tað ofta verður sagt, skal skiljast breitt. Sambært keypilógini er ikki altíð talan um brek, um okkurt er galið við tí keyptu vøruni. Talan er bert um brek, um hetta ella orsøkin til hetta, er til staðar, tá tú fært vøruna. Brekið kann gott hava verið til staðar, tá tú keypti vøruna, hóast hetta ikki vísir seg fyrr enn seinni.

Les dømir um brek á vøru her

Hvussu geri eg, um eg havi eina vøru, ið ikki er í lagi?

Er vøran keypt frá okkum, verður tú biðin um at senda ein teldupost á info@voggan.fo við fylgjandi upplýsingum:

- Filmsbrot/mynd av vøru við feili
- Viðhefta kvittan/prógv uppá keyp frá Vøgguni
- Upplýs navn, telefon nummar og teldupost

Tá vit hava móttikið tína reklamatión verður hon send víðari til veitaran og síðan viðgjørd.


Gjalding

Vit taka bert ímóti gjaldskortum á voggan.fo

Vit takað í móti fylgjandi kortum: Visa og MasterCard. Í gjaldsgongdini skalt tú útfylla fylgjandi: Kreditkortnummar, lokadag (útleypsdato) og gátal (kontrolcifre). Eisini skalt tú útfylla eina 3D secure kodu sum tú vart sendandi umvegins NETS. Tá tú keypur frá okkum, koyrur tú tínar kortupplýsingar inná Quickpay, sum er eitt trygt  SSL-kryptera gjaldsportur. Samtakið fær ongantíð atgongd til tínar kortupplýsingar.

Vit vóna at tú hevur haft gleði av tænastu okkara, takk fyri.

 

Terms of service :

Delivery Fee

 


It costs 50 DKK for delivery when you shop at voggan.fo We send all packages with Posta.


Delivery time is 1–3 business days.

 

It’s also possible to pick up the item in the store, without extra cost.


If you wish to know when your package will be delivered, you can contact us via Instagram or by email at: voggan@voggan.fo

 

 

 

Exchange and Return Policy

 


Products can be exchanged within 14 days, as long as the product is in the same condition as when it was purchased. After that, you can choose to either receive a refund or exchange for another product.

All durable goods come with a 1-year warranty.


If the product is damaged or has any defect, it can be sent back to us at:


Heykavegur 4, 100 Tórshavn

 

Is there something wrong with your product?

A product does not have to be broken to be considered defective. As explained below, a defect in a purchased product can take many different forms. The defect must have been present at the time the product was purchased.

The term “defect” refers broadly to any fault or issue with the product. However, under the Danish/Faroese Sale of Goods Act, not every problem with a product is considered a legal defect. A product is only regarded as defective if the fault, or the cause of the fault, existed when you received the product. In some cases, the defect may have been present from the beginning, even if it does not become apparent until later.

Read examples of product defects here.

What should I do if my product is defective?

If the product was purchased from us, please send an email to info@voggan.fo with the following information:

  • A photo or video clearly showing the defect.
  • A copy of your receipt or other proof of purchase from Vøggan.
  • Your name, phone number, and email address.

Once we have received your claim, it will be forwarded to the supplier for assessment and processing.

 

 

 

Claims

 


If there’s a defect in the product, you can send the product back to:


Heykavegur 4, 100 Tórshavn


You can also contact us via Instagram or by email for more information:

voggan@voggan.fo

 

 

 

Payment

 


We only accept payment cards at voggan.fo


We accept the following cards: Visa and MasterCard.

During the payment process you will need to fill in the following:

 

  • Credit card number

  • Expiration date

  • CVC code (security digits)

    You’ll also need to fill in a 3D secure code, which you will receive via NETS.

 


When you shop with us, your card details are entered through Quickpay, which is a secure SSL-encrypted payment gateway.

Vøggan never has access to your card details.

 

 

We hope you’ve enjoyed our service — thank you very much.